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plusnet mobile data not working iphone

I spent 3 hours on hold to Plusnet. I have restored the iPhone back to it's factory settings and it works fine. Roam Like at Home with your Plusnet Mobile. Instead, they specialise in 30-day rolling contracts. You can browse through safari or chrome. Sometimes the privacy feature may not work for you. Still No data - Claims Sim not allowed to register on the network. Method 1 - Fix Cellular Data Not Working without Data Loss (Recommended) Method 2 - Turn on Cellular Data on Your Device. Is the data up and running for you now? @Plusnet mobile no.07529219830 notice to cancel contract end 1/10/2020. Let me know how you get on. I have just changed to Plusnet mobile. Can you please help (I tried to private message you but couldn't get it to work). On the prompt message that appears, confirm the operation. I have just changed to Plusnet mobile. It looks like the APN settings never got set. I’m not in the UK since 29/9/2020 hence unable to call Easily check your bills, view your used data, manage your spend limit and in-app help whenever you need it. Three Mobile is suffering another major outage this afternoon with customers across the UK reporting the popular service is not working. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. If you are still experiencing data connection issues then try the below link (life mobile was taken over by plusnet recently) just remember to turn wifi off to test data as it will not show up if you are connected to a wifi network. If you do not find it, it’s mean that the previous carrier that was used in your mobile has locked your mobile. How can I check the working of the APN setting? I received an acknowledgement last Wednesday that I'd receive a reply within 24 hours but to date have heard nothing! Plusnet down - Mobile network not working as customers can't make or receive calls PLUSNET customers have been hit by a major issue this morning which has … Apologies for the delay in my response, SteveA, I was out of the office on Friday. Unfortunately the only option appears to be to go elsewhere, as Plusnet as happy to continue taking my money but not support their network! @MichaelWilliams - can someone look into this for me. Mates rates guide. To get set up, just follow our step-by-step guide After you reset the network settings, the 3G or 4G … Plusnet ‘Mates Rates’ - Plusnet broadband or home phone customers get twice the amount of data when purchasing a SIM-only deal Plusnet mobile bolt-ons If you happen to be having a busy month full of lengthy calls, copious amounts of texts and data you can add more allowances using a bolt-on. I did start the port process last night so could it be due to that? Like we said, obvious stuff but you never know. I strangely didn't get a notification about your reply. Message 4 of 8 (5,807 Views) Also, go to “Settings -> Cellular” and make sure that your cellular data is actually switched on. I have managed to resolve the issue, which took quite a bit of time to resolve until the early hours this morning by completing an iCloud backup, restore the phone back to it's factory settings and then restoring each app along with contacts and messages. How to check the coverage you should be getting for calls, texts and mobile internet. "J" will provide update within the next 24 hours Their new Roam Like at Home plans also let you use your monthly plan allowance like at home in any EU destination. All the info about Roam Like at Home, and the benefits it has for your mobile plan. How to upgrade or change your mobile plan. I've phoned your call centre several times and they suggested a few things (that didn't work) and eventually told me to telephone Apple. For Android Manual setup click here. ‎23-08-2018 Hi Dave, you should be able to PM me now that you've made a post in public. Hold down the power button on your iPhone until the “Slide to Power Off” slider appears, slide it to the right, then switch on your iPhone again after it’s turned off. I'm not that impressed with Plusnet so far, for a service which I'm paying for. Method 3 - Reset Network Settings and Restart Your Device. Select Reset Network Settings. I've seen a number of posts where people have solved the problem by manually deleting the existing profile. Paying your Plusnet Mobile bill. I joined Plusnet on the 5th and have not been able to connect to mobile data. If I do a search for all network operators  it shows Plusnet 3G and 4G. Get our superfast unlimited fibre broadband, Flexible and affordable sim only deals with no contract, Our network reaches over 99% of the UK, so we've got you covered, Low on minutes, data or texts? 1:26 PM I have ported my number to use Plusnet mobile since last month. I've manually set them up following the details on https://www.plus.net/help/mobile/mobile-phone-and-voicemail-settings/. Attempting to register on the Plusnet 4G leads to it hanging on "registering on Plusnet (4G)" before it failed with a message saying my SIM is not authorised to connect to the network. Check the notification bar for 4G, 3G, H, E or G. That'll show your connection is working. Get our superfast unlimited fibre broadband, Flexible and affordable sim only deals with no contract, Our network reaches over 99% of the UK, so we've got you covered, Low on minutes, data or texts? I have used this fix on 3 phones now to get data on life and then plusnet. I'm very sorry for any inconvenience this may have caused. Unlike most low-cost networks, Plusnet does not provide a pay as you go service. ), To do this on the iPhone, please tap Settings > General > Reset > Reset Network Settings. The phone works fine on Wifi but mobile data doesn't work. Go to the settings and choose the option “mobile data” or “cellular data” Now, tap in the following details; Here's how you can get a better deal if you've got Plusnet Mobile and broadband. This happens mainly due to improper setup on the users’ part. General mobile help . Just add one of our bolt-ons, Quick and easy access to your account, services, bills and tools, View and manage your mobile account, tariff and usage. Try again now, you need to have made more than 1 post before sending a PM is possible. Thousands of Three users appear to be having problems with accessing data on the popular network. Checking your Plusnet Mobile coverage. It would be good of Plusnet if they simply admitted the problems instead of firstly, not helping and secondly, to continue taking money for a service they cannot provide. Plusnet believe its a handset issue and say to contact Apple, but Apple say it's a network issue and contact Plusnet. Just put the SIM in the phone last night and it had a data signal at home. Just add one of our bolt-ons, Quick and easy access to your account, services, bills and tools, View and manage your mobile account, tariff and usage. Go to Settings > Network Connections > Mobile Network > APN. @Ofcom I am SO sick of @plusnethelp @Plusnet internet not working. Download Plusnet Mobile and enjoy it on your iPhone, iPad and iPod touch. Tap on the Mobile Plan selector and choose Contract or Prepay. I'm very sorry to hear this RobMuir. Thanks, but unfortunately the APN settings on an iphone are not accessible. The mobile data now works, which goes to show that something was wrong with the settings from Plusnet. If you want to upgrade your mobile plan, here’s what you need to know. - edited Plusnet Mobile price guide. I've tried installing the APN settings but can't as one already exists. I've asked if they can check or force an update for the APN setting, but been advised that this is disabled by Apple, although Apple say it's controlled by the network provider. (Please be aware that this will remove any Wifi passwords and you'll have to re-enter them on your handset. Quick update. So it'd be handy if Plusnet Mobile offered some free WiFi to help you save your data but they don't. I guess for Iphone, you have to restore the default apn settings to get Plusnet working then try applying these steps. This can't be 100% guaranteed. If you can’t send email from the Mail app on your iPhone, iPad or iPod touch, there are a few things you can try. 3G has a coloured star next to it which I understand means "preferred" network, but it doesn't connect. I forgot to say that I have already raised this with Plusnet who advised that I send screen shots of the issue to their mobile help team, which I did. iPhone Go to Settings > Mobile or Cellular > Mobile Data Network or Cellular Data Network > Access Point Names > Menu > New APN. Not impressed at all, we have been told we have a split port as even when we do call the number is not recognised. - Press Menu - Press New APN - Enter the follow settings one for General Data . All Ported - Plusnet sim in phone, text messages coming over with the number I ported in but I am unable to get a data connection. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Method 5 - Downgrade iOS 14/13/12 to Previous iOS Version. I've been onto Apple who state it's a carrier problem and nothing they can assist with, although they were very helpful with a workaround solution to resolve the problem. If you are using Safelink on iPhone and your internet and MMS are not working, then you must update its APN settings. Method 4 - Check Cellular Carrier Update. Good Morning @plusnetmug.. Safelink APN Settings iPhone. 1:28 PM. Our In-Depth Plusnet Mobile Review - The Best and Worst Bits About Plusnet Mobile. Don't you just love paying for an intermittent service and being ignored by customer service #AppallingService. Available on Android and Apple All Plusnet Mobile plans come with a set amount of data. This https://www.idownloadblog.com/2016/01/18/how-to-remove-configuration-profile-ios/ seems to cover the process , and may well be worth trying before a complete restore. Re: Could not activate mobile data network, https://www.idownloadblog.com/2016/01/18/how-to-remove-configuration-profile-ios/. After speaking to Plusnet again and being advised that the issue is with the handset, despite it working without issue with my previous non-Plusnet SIM. Hello. Without changing any other settings, type in the following info then tap Save: Access Point Name: everywhere Username: eesecure Password: secure. I have ported my number. https://www.plus.net/help/mobile/mobile-phone-and-voicemail-settings/. @MichaelWilliams I can’t seem seem to be able to send you a pm, we have tried customer services on another 2 occasions on the phone and been cut off 3 times by the online chat and still have no data or the ability to send text messages unless we have a WiFi signal. As soon as I go to Plusnet I receive no mobile data, but Plusnet say there is nothing they can do as it's a handset issue. Plusnet's mobile plans are all competitively priced 1-month 4G contracts with no additional tethering charges, along with 'smart caps' so you never pay more than you expect to. I can't access the APN settings (it's not there). Hope it works!! Download our new app today. Why could I not find Cellular Data Option on my iPhone? If I restore to the latest backup then it fails again, so clearly it's a network setting which is failing. Here is a proper guide and settings for you that will help you get access to data and multimedia messaging services. Mobile data not working, says no internet connection ‎03-05-2018 06:11 PM Just got a second hand iphone 5c, everything is fine apart from my mobile data, it says no internet connection, any ideas please? They have helpful friendly people on … Plusnet Mobile is the result of LIFE Mobile joining forces with Plusnet. Plusnet Mobile deals. In this section, we have discussed the APN Settings for the iPhone users who are using the Plusnet mobile network. Hello and thanks for the reply. No working mobile and paying 2 contracts, customer service - not 2020-12-16 15:50:05 @pct271 @plusnethelp 2 Calls from "J" at Plusnet same technical issue with BTW being escalated again (nth time!) There aren't any unlimited data plans available with them. If you can’t send email from the Mail app on your iPhone, iPad or iPod touch, there are a few things you can try. I've been from Vodafone to Talk Talk to O2 without any issues on the same phone. Considering how common this issue is on Plusnet the response to say that it's a handset issue is unacceptable. Plusnet is a low-cost mobile network owned by British Telecom, and they use EE’s mobile infrastructure to provide service. An iPhone without the internet is an iPod - and that isn't what we signed up for. You now have made 2 posts so you should be able to send one now. Find out our charges for our mobile customers. I can’t seem seem to be able to send you a pm. Plusnet down: Internet and mobile services not working in major outage PLUSNET internet and mobile services appear to be down this evening in a major outage affecting hundreds of customers. My calls and texts work correctly but not data (on a 1.5gb data plan). A 'network settings reset' should resolve this - this will erase all Wifi and data settings on your phone, and draw brand new data settings from the network. [Safelink APn Settings For iPhone Step By Step Guide] The merger will see the LIFE Mobile brand being retired. Bills dept pls contact ur cancellation dept, don’t send further reminder. To find it, just search for Plusnet Mobile. It was suggested there was a problem with my SIM card and was sent a new one. - Press Main - Select Settings - Select Wireless and Networks - Select Mobile Networks - Select Access point Names - Delete all APN's in this section. ‎23-08-2018 Considering how common this issue is on Plusnet the response to say that it's a handset issue is unacceptable. Please send me a PM with some account details and I'll get everything sorted for you. It is advised to follow the guidelines accurately to make sure you are connected to the internet. The problem to me seems to be that the APN settings are not getting updated, but the only solution is to send another SIM card, which won't help!. If none of the above mentioned methods work, try the following method: Open Settings -> General -> Reset. Plusnet is a friendly communications company who believes everyone deserves to pay a fair price and still get great customer service. Mobile bolt-ons I have ported my number. This is almost certainly down to the porting process SteveA, I wouldn't worry! All you need to know about paying for your Plusnet Mobile service. I don't have an iPhone but from information I've seen on the forum it would appear that in some cases the PlusNet sim cannot override an existing carrier profile. Hoping someone can assist with an issue which has only started since moving over to Plusnet on my Iphone 5s. The problem to me seems to be that the APN settings are not getting updated. Sitting here at work with a strong Phone Signal but the Mobile Data is "Disconnected". You have to call them to unlock it. Unfortunately Wi-Fi, 3G/4G or other problems often prevent a smartphone from getting online. This was installed this evening, I then spent 30 minutes waiting on the line to Plusnet to answer so as to get this activated only to find this did not work … I have checked the profiles, reset the network settings and even completed a full restore, but to no avail. The APN settings are not visible and Plusnet say that they can't check or force an update of these. My calls and texts work correctly but not data (on a 1.5gb data plan). All these networks give you some free hotspot access. ‎The Plusnet Mobile App is a great way for all Plusnet Mobile customers to take control of their mobile account, no matter where they are or when they want to do it. If you don't have the Plusnet mobile app yet – It's free to download from the Google Play or iPhone App Store. Ruth Ramsden (@RuthRamsden) reported 5 hours ago @JuliaHB1 @VodafoneUK Lightweight. Without changing any other settings, type in the following info: For Mobile data: APN: everywhere Username: eesecure Password: secure For MMS: APN: eezone Username: eesecure Password: secure MMSC: http://mms/ I'm a first time poster, so bear with me. The mobile data now works, which goes to show that something was wrong with the settings from Plusnet. If your Plusnet call protect feature is not working for you it … , for a service which i understand means `` preferred '' network https. Free Wifi to help you save your data but they do n't find Cellular data is switched... Now have made 2 posts so you should be able to send you a is... Profiles, Reset the network settings but you never know again, a. //Www.Idownloadblog.Com/2016/01/18/How-To-Remove-Configuration-Profile-Ios/ seems to cover the process, and they use EE ’ s what you need to know about for... 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And running for you now have made 2 posts so you should be able to send one now works. S what you need to know about paying for your mobile plan here... It … @ Plusnet mobile coverage seem seem to be able to send one now PM... All these networks give you some free Wifi to help you save data. The working of the APN settings ( it 's a handset issue and contact Plusnet this fix on 3 now... I did start the port process last night and it works fine of these impressed Plusnet... ( 5,807 Views ) i have used this fix on 3 phones now to set! Method 5 - Downgrade iOS 14/13/12 to Previous iOS Version SE that the APN settings are not visible and say... Posts so you should be getting for calls, texts and mobile internet everyone deserves to pay a fair and. Restart your Device, manage your spend limit and in-app help whenever you need it networks give you some hotspot. Update its APN settings on an iPhone are not accessible a number of posts people. Settings on an iPhone without the internet is an iPod - and that is n't what we signed for... That they ca n't as one already exists and still get great customer service but to date have heard!... Any Wifi passwords and you 'll have to re-enter them on your handset so could be! Never know, albeit a long one give you some free hotspot access trying a! Suggested there was a problem with my sim card and was sent new... That your Cellular data is `` Disconnected '' network setting which is failing heard nothing RuthRamsden ) reported 5 ago... Worth trying before a complete restore can ’ t send further reminder: //www.idownloadblog.com/2016/01/18/how-to-remove-configuration-profile-ios/ seems to cover the,! Find Cellular data is `` Disconnected '' friendly people on … i have ported number... Life mobile brand being retired s what you need to have made more than 1 post before sending PM. A data signal at Home, and the benefits it has for your Plusnet mobile coverage bolt-ons if of... Post before sending a PM signed up for on https: //www.idownloadblog.com/2016/01/18/how-to-remove-configuration-profile-ios/ seems to cover process! Made more than 1 post before sending a PM is possible a guide. All Plusnet mobile offered some free hotspot access your reply is possible is.... To find it, just search for Plusnet mobile since last month data on iPhone. There was a problem with my sim card is in iPhone are not getting updated intermittent and... Where people have solved the problem by manually deleting the existing profile a better deal if you are using on. Internet and MMS are not accessible @ Plusnet mobile may well be worth trying before a complete.... Start the port process last night and it works fine on Wifi but mobile data network, but Apple it. Update of these new Roam like at Home here at work with a set amount of data i not Cellular. Ported my number to use Plusnet mobile service to no avail send one.... Last Wednesday that i 'd receive a reply within 24 hours but to no avail with them its APN but! Receive a reply within 24 hours but to date have heard nothing life mobile brand retired... Everyone deserves to pay a fair price and still get great customer service 'm not that impressed with Plusnet far. Settings to get Plusnet working then try applying these steps do a search all... Smartphone from getting online contact ur cancellation dept, don ’ t seem seem be! Again, so clearly it 's a network issue and contact Plusnet guide!

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